Privacy Policy

PRIVACY POLICY & TERMS OF SERVICE INTRODUCTION

Thank you for being part of the PANNU DENTAL community. Your privacy matters to us, and we are fully committed to protecting your personal information and maintaining your trust—especially as it relates to digital communications, including text messages governed by the latest 10DLC (10-Digit Long Code) requirements.

When you visit our website or engage with our services—including receiving SMS updates or appointment reminders—you’re placing your trust in us. This Privacy Policy and Terms of Service explains, in clear and transparent terms, what information we collect, how we use it, and the rights you have regarding your data.

Whether you’re exploring our site or communicating with us via text, we want you to feel confident about how your information is handled. If you do not agree with any part of this policy, we respectfully ask that you refrain from using our website or services.

This policy applies to all data collected through our website (pannudental.com) and any related services, including email and SMS communications.

Please review this Privacy Policy carefully—it will help you make informed decisions about how you share your information and how we honor your privacy every step of the way.

 

1.     WHAT INFORMATION DO WE COLLECT?
2.     HOW DO WE USE YOUR INFORMATION?
3.     WILL YOUR INFORMATION BE SHARED WITH ANYONE?
4.     DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5.     DO WE USE GOOGLE MAPS?
6.     IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
7.     WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
8.     HOW LONG DO WE KEEP YOUR INFORMATION?
9.     HOW DO WE KEEP YOUR INFORMATION SAFE?
10. DO WE COLLECT INFORMATION FROM MINORS?
11. WHAT ARE YOUR PRIVACY RIGHTS?
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO WE MAKE UPDATES TO THIS POLICY?
14. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us

In Short: We collect the personal information you voluntarily provide, including contact details, login credentials, payment data, and communication preferences—especially for services that involve text (SMS) messaging under 10DLC compliance.

We collect personal information when you engage with PANNU DENTAL online—whether you’re booking an appointment, reaching out for support, subscribing to updates (including SMS notifications), or participating in promotions. This information helps us serve you better and comply with legal and communication standards, including 10DLC texting regulations for mobile messaging.

The specific types of personal data we may collect depend on how you interact with our website or services. This may include:

  • Name and Contact Information: First and last name, email address, phone number (including mobile number for text communication), and physical mailing address.
  • Account Credentials: Passwords, password hints, and other security data used to access your account.
  • Payment Information: When making payments, we may collect credit card details and related verification data. Payment information is securely processed and stored by our third-party payment processor. We encourage you to review their privacy policy for more details.
  • Communication Preferences: This includes your opt-in status for email or SMS messages, including consent for text communications in accordance with 10DLC guidelines.

Please ensure that all personal information you provide is accurate, complete, and current. You are responsible for notifying us of any updates or changes to your information.

 

Information Automatically Collected

In Short: When you visit our website, we automatically collect certain technical and usage-related information—such as your IP address and browser settings—to help us operate securely and efficiently.

As you navigate through pannudental.com, we may gather non-identifiable data automatically. While this information does not reveal your specific identity (such as your name or phone number), it may include important technical details used to enhance performance, protect your data, and support communication features such as 10DLC-compliant SMS messaging.

Automatically collected data may include:

  • IP address and general geolocation
  • Browser type and device information
  • Operating system and language preferences
  • Access times, referring URLs, and navigation behavior
  • Device name and settings
  • Site usage patterns for analytics, security, and service optimization

This data helps us safeguard our systems, analyze trends, deliver better user experiences, and—where applicable—ensure compliance with mobile communication guidelines like 10DLC.

Cookies and Similar Technologies

Like many modern websites, we use cookies, pixels, and similar technologies to collect and store information. These tools help us recognize returning visitors, personalize content, support messaging functionality, and measure the performance of our communications.

You can adjust your browser settings to block or manage cookies, though doing so may impact how some features of our Site perform.

 

Information Collected Through Our Mobile Apps

In Short: If you use our mobile applications, we may collect additional information such as your location, device data, permissions, and push notification preferences—always in compliance with privacy standards and 10DLC messaging requirements.

When you interact with PANNU DENTAL via a mobile app (if applicable), we may collect the following types of data to enhance functionality and support location-aware, real-time communication, including SMS messages that comply with 10DLC regulations.

1. Geo-Location Data

We may request access to your mobile device’s location services to offer personalized, location-based features. This may include real-time tracking during app use or continuous background access, depending on your settings.

You can enable or disable location permissions at any time via your device’s settings.

2. Mobile Device Access

With your permission, we may access specific features of your device to enable full app functionality. These may include:

  • Bluetooth
  • Calendar
  • Camera and microphone
  • Contacts and storage
  • SMS functionality (used solely for communication features and with proper 10DLC opt-in consent)
  • Social media account integrations

You may revoke or adjust these permissions through your mobile device settings at any time.

3. Device Information

We may collect technical data such as:

  • Device ID, model, and manufacturer
  • Operating system and version
  • IP address and mobile network information

This helps ensure secure access, app performance optimization, and communication integrity.

4. Push Notifications

With your consent, we may send push notifications related to your account, upcoming appointments, or important service updates.

You can opt out of push notifications at any time through your device’s notification settings.

5. Facebook and Third-Party Permissions

If you connect through Facebook or similar social platforms, we may request access to your public profile data (e.g., name, email, gender, city, profile picture). Additional permissions—such as access to friends list or activity—may be requested but are entirely optional.

For more details, refer to Facebook’s Permissions Reference Guide.

 

Information Collected from Other Sources

In Short: We may supplement the information you provide with limited data from trusted third-party sources—including marketing partners, public databases, and social platforms.

To enhance your experience and better tailor our services—including text-based communications in accordance with 10DLC requirements—we may collect additional information from external sources.

These third-party sources may include:

  • Public databases
  • Joint marketing or referral partners
  • Social media platforms (such as Facebook, Instagram, or LinkedIn)
  • Advertising networks and search engines

The types of information we may receive include:

  • Name, gender, and contact details
  • Email address and social media username
  • Current city, state, or country
  • Publicly shared profile data, such as profile photo and birthday
  • User IDs associated with social media contacts
  • Marketing insights, search results, or paid advertising data (e.g., sponsored listings)

Any information we collect from these sources is handled with the same level of security and care as data you provide directly, and it may be used to support marketing, communication, or customer service activities—including SMS outreach that is fully opt-in and 10DLC-compliant.

 

HOW DO WE USE YOUR INFORMATION?

In Short: We use your personal information to operate our services, communicate with you, fulfill legal and contractual obligations, and improve your overall experience—based on legitimate business interests, your consent, and regulatory requirements.

We collect and process personal data to support a variety of business functions. The specific purpose for each use of your information is outlined below and is grounded in one or more of the following legal bases: your consent, contractual necessity, legal compliance, or legitimate interest.

We may use the information we collect to:

  • Create and manage your account
    When you register or sign in—either directly or through a third-party platform like Google or Facebook—we use your data to facilitate secure access.
  • Send marketing and promotional communications
    With your permission, we may send you service updates, promotional offers, and relevant content via email, text message, or other channels in line with your communication preferences. You can opt out at any time.
  • Send essential service and administrative messages
    These include updates about your account, appointment confirmations, service changes, and policy notifications.
  • Process transactions and manage orders
    We use your data to fulfill purchases, handle billing, and manage returns or exchanges.
  • Publish testimonials (with consent)
    If you share a review or testimonial, we may display it publicly with your permission. You may request edits or removal at any time.
  • Deliver personalized content and advertisements
    We may use your preferences and activity to tailor the content and offers you see, either directly or through trusted partners.
  • Run promotions, surveys, or contests
    If you enter a sweepstakes or promotion, we’ll use your information to administer and communicate the results.
  • Request feedback
    Occasionally, we may contact you to gather insights on your experience with our website or services.
  • Maintain the security of our platform
    We monitor and analyze usage data to detect fraud, prevent unauthorized access, and ensure a safe browsing experience.
  • Enable communication between users (where applicable)
    In specific cases, we may allow you to communicate with other users or representatives within our platform, always with your consent.
  • Enforce policies and respond to legal requests
    We may process data to comply with legal obligations, enforce our terms, or cooperate with lawful investigations.
  • Improve our services
    We analyze data trends to enhance site functionality, optimize marketing campaigns, and deliver a better user experience.

 

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share your information when necessary—either with your explicit consent, to fulfill business operations, protect rights, or comply with legal obligations.

Your personal information is treated with care. We do not sell or rent your data. However, we may share it under the following circumstances:

1. Legal and Regulatory Compliance

We may disclose your information when required to do so by law, such as in response to subpoenas, court orders, or other lawful requests by public authorities (including national security or law enforcement).

2. Protection of Rights and Safety

We may share information when necessary to:

  • Enforce our terms or policies
  • Investigate fraud or security concerns
  • Prevent harm or address potential threats
  • Participate in legal proceedings

3. Service Providers and Vendors

We may share data with trusted third parties who help us operate our business, such as:

  • Payment processors
  • Hosting providers
  • Marketing and analytics vendors
  • Customer support platforms
    These parties are only permitted to use your information to perform services on our behalf and are contractually obligated to protect it.

We may also permit selected third parties to use cookies or tracking tools on our website to better understand how users interact with our content and to measure performance.

4. Business Transfers

In the event of a merger, acquisition, financing, asset sale, or bankruptcy, your personal information may be shared or transferred as part of that process. Any such transfer will follow applicable data protection laws.

5. Third-Party Advertising

We may partner with advertising networks to display relevant ads on our site and across the internet. These partners may use cookies or similar technologies to collect limited data about your activity to personalize advertising content.

6. Affiliates and Business Partners

Your information may be shared with our affiliates or business partners who help deliver services, promotions, or special offers. All affiliated parties are required to follow this Privacy Policy.

7. With Your Consent

In certain cases, we may ask for your explicit consent before sharing your information—such as for co-branded promotions, testimonials, or new communications.

8. Public Interactions and User Content

If you post content, reviews, or comments in public areas of our site, that information may be visible to other users and could be indexed by search engines or shared externally. Likewise, if you register through a social platform, your profile photo, activity, or other public details may be visible to other users.

8. SMS Data Sharing Policy

We do not share or sell mobile phone number collected for SMS purposes with third parties for their promotional use. Any text messages you receive from us are strictly tied to your consent and are only used to provide services, reminders, or updates directly related to PANNU DENTAL GROUP. Your mobile data will never be transferred, sold, or rented.

 

 

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes. We use cookies and similar technologies to enhance your experience, analyze usage, and support personalized content delivery.

To improve website functionality and better understand user behavior, we may use cookies, web beacons, pixels, and other tracking technologies. These tools help us:

  • Remember your preferences and settings
  • Monitor site traffic and performance
  • Deliver relevant content and promotions
  • Support security and detect technical issues

Some cookies are essential to the functionality of our website, while others are used for analytics or marketing purposes.

You can choose to disable or manage cookies through your browser settings. Please note that restricting cookies may impact your experience and limit access to certain features of the site.

 

DO WE USE GOOGLE MAPS?

In Short: Yes. We integrate Google Maps to provide location-based services that enhance your experience.

Our website and associated applications may use Google Maps APIs to help display office locations, offer directions, or support features requiring location data. By using these features, you acknowledge and agree to Google’s Terms of Service and Privacy Policy.

  • You can review the Google Maps APIs Terms of Service.
  • To understand how Google collects and uses data, refer to the Google Privacy Policy.

We may collect or cache your location data to support relevant features. You may revoke this permission at any time through your device or browser settings.

Google Maps APIs may also use cookies and similar tracking technologies to collect certain technical data. If you’re located in the European Union or other regions with enhanced privacy regulations, please refer to our [EU User Consent Policy] (if applicable) for more information about data handling and your rights.

For more details on how we use location data, refer to the sections: “How Do We Use Your Information?” and “Will Your Information Be Shared With Anyone?”

 

IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: Yes. Your information may be transferred to, stored, and processed in countries outside your own, including the United States.

Our website is hosted on servers located in the United States (via Amazon Web Services). If you access our Site from outside the U.S., please be aware that your personal information may be transferred to—and processed in—jurisdictions that may have different data protection laws than those in your country of residence.

We take appropriate steps to ensure that any international data transfers are conducted securely and in accordance with this Privacy Policy and applicable legal requirements. This includes implementing standard contractual clauses or similar safeguards as needed to protect your information.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with similar data privacy frameworks, we will continue to handle your personal information with care and in line with regulatory standards, even where local protections may differ.

 

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the privacy or security of information you share with third-party websites or services that are not under our control.

Our website may contain links to third-party websites, advertisements, or services that are not owned, operated, or directly affiliated with PANNU DENTAL. These third parties may have their own privacy policies and practices that differ from ours.

We do not control—and are not responsible for—how these external sites collect, use, or secure your data. Any personal information you provide to them is governed by their own terms and policies, not this Privacy Policy.

We strongly recommend reviewing the privacy practices of any third-party site before sharing your personal information, and reaching out to them directly with any concerns.

 

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy—unless a longer retention period is legally required.

Your information is stored only as long as it is needed to provide services, comply with legal obligations, resolve disputes, or enforce our agreements. Unless otherwise required by law (e.g., for tax, accounting, or regulatory compliance), we will not keep your personal data for more than two (2) years after your account is closed or your relationship with us ends.

When your data is no longer needed:

  • We will securely delete or anonymize it; or
  • If immediate deletion is not possible (such as in archived backups), we will isolate your information and protect it from further use until safe removal is possible.

Our goal is to retain your information responsibly and only for as long as it serves a legitimate, clearly defined purpose.

 

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use a combination of technical and organizational safeguards to help protect your personal information from unauthorized access, use, or disclosure.

We take data security seriously and have implemented measures designed to protect the integrity and confidentiality of your personal information. These include:

  • Secure server environments
  • Encryption protocols where appropriate
  • Access controls and user authentication
  • Regular monitoring for potential vulnerabilities

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We encourage you to access our services over secure networks and to take steps to protect your own information—such as using strong passwords and keeping login credentials confidential.

 

DO WE COLLECT INFORMATION FROM MINORS?

In Short: No. We do not knowingly collect, use, or market to individuals under the age of 18.

Our website and services are intended for use by adults. By using the Site, you confirm that you are at least 18 years old, or that you are the parent or legal guardian of a minor who is permitted to use the Site under your supervision and with your consent.

We do not intentionally collect personal information from anyone under 18. If we become aware that we have unintentionally collected data from a child, we will take prompt steps to delete that information and, where necessary, deactivate the associated account.

If you believe we may have collected personal information from a minor without proper authorization, please contact us immediately so we can investigate and address the issue appropriately.

 

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on where you live, you may have legal rights that give you greater control over your personal information.

If you are located in certain regions—such as the European Economic Area (EEA) or the United Kingdom—you are entitled under applicable data protection laws to exercise specific rights regarding your personal information. These rights may include:

  • The right to access the personal information we hold about you
  • The right to correct or update inaccurate or incomplete data
  • The right to request deletion of your personal data
  • The right to restrict or limit processing of your data
  • The right to object to certain types of processing (e.g., marketing)
  • The right to data portability, allowing you to receive or transfer your information in a commonly used format

To make any of these requests, please contact us using the information provided at the end of this policy. We will respond in accordance with the applicable laws of your jurisdiction.

Right to Withdraw Consent

If we rely on your consent to process your personal data (such as for marketing communications), you have the right to withdraw that consent at any time. This will not affect any processing carried out prior to your withdrawal.

Lodging a Complaint

If you are a resident of the EEA or UK and believe that we are unlawfully processing your personal information, you have the right to file a complaint with your local data protection authority. You can find their contact details here:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Account Information

You have the right to access, update, or delete your personal information at any time.

Managing Your Account

You may review, correct, or terminate your account by:

  • Logging into your account settings and making updates
  • Contacting us directly using the details provided at the end of this Privacy Policy

Upon your request to delete or deactivate your account, we will remove your information from our active databases. However, in some cases, we may retain limited information as needed to:

  • Prevent fraud or abuse
  • Resolve disputes
  • Troubleshoot technical issues
  • Comply with legal and regulatory requirements
  • Enforce our Terms of Use

 

Cookies and Similar Technologies

Most web browsers accept cookies by default. If you prefer, you may set your browser to delete or reject cookies. Please note, disabling cookies may affect certain features or functionality of our website.

To opt out of interest-based advertising from participating companies, visit:
www.aboutads.info/choices

 

Opting Out of Email Marketing

You may unsubscribe from our marketing emails at any time by:

  • Clicking the “unsubscribe” link in any promotional email
  • Updating your communication preferences in your account settings
  • Contacting us directly using the information provided below

Please note: Even if you opt out of marketing communications, we may still send you service-related emails that are necessary for managing your account or fulfilling your requests.

 

Opting Out of Text Messages

Opting out of SMS Text Messages

You can opt out of future SMS communications at any time by replying with one of the following keywords: STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

After opting out, you will no longer receive SMS messages from us unless you opt in again. If you need help or support, reply HELP or contact us directly at the numbers listed below.

Terms of Service (SMS Messaging)

Effective Date: August 2025

By opting in to receive SMS messages from PANNU DENTAL (“we,” “us,” “our”), you agree to the following terms:

1. SMS Messaging Service

By providing your phone number, you consent to receive SMS text messages from PANNU DENTAL for appointment reminders, patient support, service updates, and occasional marketing messages. Messages may include two-way communication when appropriate.

2. Message Frequency

You can expect to receive up to 4 text messages per month, though actual frequency may vary based on your interactions with our office.

3. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier’s plan. PANNU DENTAL is not responsible for these charges.

4. Privacy Commitment

We will handle your personal and mobile information in accordance with our Privacy Policy. Your phone number will never be shared with third parties for promotional use.

5. Opt-Out Instructions

You may opt out of receiving future SMS communications at any time by texting:

STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE
Reply HELP for assistance. You can also contact our office directly.

6. Liability Disclaimer

PANNU DENTAL is not responsible for any delayed or undelivered messages due to mobile carrier issues or service outages. By subscribing, you confirm that you are the authorized user of the mobile number provided and are at least 18 years old.

 

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes. If you live in California, you are entitled to certain rights under state privacy laws regarding your personal information.

California Civil Code Section 1798.83 – “Shine the Light”

California residents may request, once per calendar year and free of charge, information about:

  • The categories of personal information (if any) we shared with third parties for their direct marketing purposes
  • The names and addresses of those third parties

To make a request under this law, please submit your inquiry in writing using the contact information provided at the end of this policy.

 

Removal of Publicly Posted Content – Under Age 18

If you are under the age of 18, reside in California, and have a registered account on our website, you have the right to request the removal of content or information you have publicly posted.

To do so, please contact us with:

  • The email address associated with your account
  • A clear statement that you are a California resident under the age of 18
  • Details identifying the content you’d like removed

We will take reasonable steps to remove the requested data from public view. However, please be aware that removal from public display does not guarantee complete deletion from all systems or backups.

 

DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes. We update this Privacy Policy as needed to remain compliant with applicable laws—including evolving data privacy regulations and telecommunications standards such as 10DLC.

We may revise this Privacy Policy periodically to reflect changes in our services, operational practices, or legal obligations. This includes updates related to how we collect, store, and use personal information for text message communications under the 10DLC (10-Digit Long Code) framework, which governs SMS messaging practices in the United States.

Any updated version will be identified by a new “Revised” date at the top of the page and will become effective once published. In the event of significant changes, we may notify you through:

  • A prominent notice on our website, or
  • A direct communication, such as an email or SMS notification (when appropriate and permitted)

We encourage you to review this Policy regularly to stay informed about how we are protecting your information and how changes—especially those related to messaging practices—may affect your rights.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, email us at  contact us or by post to:

Pannudental Learning Systems Inc.
Address: 40880 Fremont Blvd. Fremont, CA 94538
Phone: 510-573-6083

Address: 145 N Jackson Ave – Suite 101 San Jose, CA 95116
Phone: 408-272-3330

Address: 20111 Stevens Creek Blvd. – Suite 100 Cupertino, CA 95014
Phone: 408-725-2610

Address: 1117 Tasman Dr. Sunnyvale, CA 94089
Phone: 408-752-0684